1. Order Cancellation Policy
1.1 Cancellation Before Shipment
- You can cancel your order within 24 hours of placing it, provided it has not been shipped.
- To cancel, email us at [your email] or call us at [your phone number] with your order details.
- If the order is successfully canceled, the refund will be processed within 7-10 business days to the original payment method.
1.2 Cancellation After Shipment
- Once the order is shipped, cancellation is not allowed.
- If you do not wish to receive the order, you may refuse the delivery.
- In such cases, a refund will be processed after deducting shipping charges.
1.3 Cancellation by Panchrishi Herbals
We reserve the right to cancel an order under the following circumstances:
- If the product is out of stock or discontinued.
- If the delivery address is not serviceable.
- If there is a payment-related issue.
- If the order violates our Terms of Service.
If we cancel the order, the full amount will be refunded to your original payment method.
2. Return & Replacement Policy
2.1 Eligibility for Returns
Due to the nature of herbal and personal care products, returns are accepted only under the following conditions:
- You received a damaged, defective, or incorrect product.
- The product is expired at the time of delivery.
- The product is missing essential components or has been incorrectly delivered.
2.2 Conditions for Return
- The return request must be placed within 48 hours of receiving the product.
- The product must be unused, in its original packaging, and accompanied by the invoice.
- Opened, used, or tampered products cannot be returned due to hygiene reasons.
2.3 How to Request a Return?
To initiate a return, follow these steps:
- Contact our customer support at [your email] or [your phone number] with your order details.
- Attach clear images of the product showing the defect/damage.
- Our team will review your request and provide further instructions.
- If approved, the product will be picked up from your address, or you may be required to ship it back to us.
3. Refund Policy
3.1 Refund Process
- Once your return request is approved, we will initiate a refund or replacement as per your preference.
- Refunds will be processed within 7-10 business days from the date of approval.
3.2 Refund Mode
- Online Payments (Credit/Debit Cards, UPI, Wallets, Net Banking): The amount will be credited back to the original payment source.
- Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer (you will be required to share your bank details).
3.3 Deductions in Refunds
- Shipping and handling charges are non-refundable, except in cases where we delivered an incorrect or damaged product.
- If the customer refuses to accept a non-defective product, the refund will be processed after deducting return shipping charges.
4. Non-Returnable & Non-Refundable Items
Certain products cannot be returned or refunded due to their nature, including:
- Opened, used, or tampered products.
- Products purchased during special sales, promotions, or discounts.
- Free or complimentary products received during promotional offers.
5. Exchange Policy
- We do not offer direct exchanges. If you wish to replace a product, you must follow the return process and place a new order.